Shipping & Policies

Shipping

Processing time

The time we need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times

North America: 4-7 business days

We do our best to meet these delivery estimates, but can't guarantee them.

International: 10-15 business days                     We do our best to meet these delivery estimates, but can't guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.

Returns & exchanges

Due to the fact that the majority of Erynn’s rings are custom made to order.

We do not accept exchanges.

We don't accept returns or cancellations.

With that said we want you to be happy with your purchase and if there are any issues we would love to help.

FAQ
 What is your warranty on stones?
We guarantee all work and replace missing gemstones within one year of purchase. If there is damage to the setting this will void the warranty.
You the customer are responsible for shipping the item to Bobbi’s Jeweller for repair. Have questions? Send us an message.
 
What if I ordered the wrong ring size can you adjust them?
Yes, we offer a free resizing service after purchase. You the customer are responsible for shipping the ring back to Bobbi’s Jeweller for resizing.
Please send a message to start the resizing process.
Need help with sizing? Checkout my sizing chart! Also feel free to message us if you need help.
 
Do you offer custom work?
Yes, Erynn absolutely loves creating special one of a kind pieces. Send us a message
With your ideas, timeline and budget and we will go from there. Erynn often draws up a few designs for you to choose from to get the vision started.
Currently booking custom work for 2021.